Parking Help Centre

Using Your Booked Parking

What happens if I forget or lose my booking confirmation?

Even though your credit card is used for entry to the car park, it is important to retain your Booking Confirmation for ...

Read Article

What happens if I want to bring a different car to the one confirmed at booking?

If you wish to drive a different car to that detailed on your Booking Confirmation, you can amend these details by simpl...

Read Article

What happens if I stay beyond the booking exit time?

If your stay is extended past your booked exit time, you will be charged for that time at a daily rate that is calculate...

Read Article

Can I enter with a different credit card to the one I paid with?

To enter the car park with a different credit card than the one you have paid with, you can nominate a different card at...

Read Article

Can I use my mobile phone / digital wallet to enter the car park?

These types of payment methods are not supported for entry into our car parks....

Read Article

What if I lose my credit card while parked?

If you lose your credit card, before you return to your car, proceed to a car park pay station and contact our friendly ...

Read Article

Can I enter before my booked entry time?

There is a 2 hour grace period allowing you to enter the car park up to 2 hours before your selected entry time without ...

Read Article

Can I extend my booking once I have entered the car park?

Once you have entered the car park you do not need to extend your booking. If your stay is extended past your booked exi...

Read Article

Do I get allocated a specific parking space?

Not allocated specific parking space. Park anywhere....

Read Article