You can cancel your booking online up to 2 hours before your entry time.

To cancel,

• Visit "Manage my Booking"
• Enter your email and Booking Reference Number (found in your confirmation email).

This will ensure a refund to your original payment method. Refunds are processed immediately but may take a few days to appear on your card. If you can't cancel online, contact customer service with your name and Booking Reference Number.

If for any reason you are unable to cancel your booking on the website, please Contact Us. Ensure you include your name and Booking Reference Number in any communications with us.